UK DELIVERIES
How long Will it Take?
All UK deliveries are handled through fully-tracked services.
Orders placed after 2pm will be processed the following business day. Please note that orders made on Saturday, Sunday, and UK bank holidays will also be processed on the next business day.
| Destination | Delivery Method | Approximate Delivery Time | Cost |
|---|---|---|---|
| UK Mainland | UK Standard Delivery | 2 working days | £2.99 |
| UK Mainland | UK Express Delivery | Next working day for orders placed before 2pm on weekdays. Orders placed after 2pm will be delivered within 2 working days. Orders placed over the weekend will be dispatched on the following business day. | £3.99 |
| Channel Islands | Standard Delivery | 3-5 days | £2.99 |
We offer free UK standard delivery on orders exceeding the free delivery threshold.
Not At Home to Receive Your Delivery?
If delivery is attempted while you’re unavailable, a card will typically be left instructing you to collect the parcel from your local collection point.
Alternatively, you can reschedule your delivery by tracking your parcel on the delivery partner’s website using the provided tracking details (sent via email, including courier and tracking number). This allows you to request a delivery date that suits your convenience.
INTERNATIONAL DELIVERIES
What should I know about all international orders and customs fees?
International orders may be subject to duties, taxes, customs fees, and import duties upon delivery, which are assessed based on the order value and tax-free thresholds, if applicable, in the destination country. Responsibility for payment lies with the recipient, and these fees are collected at the time of delivery.
We are unable to cover additional charges incurred during customs clearance, and unfortunately, international delivery costs are non-refundable unless the product is faulty. This policy applies to shipments returned by the customer, courier, those failing customs clearance, or rejected upon delivery. For further details, contact your local customs office.
If your package is rejected at the recipient country’s customs/border and is returned to sender, we will refund you the product cost in full, excluding the postage fee paid to reach the recipient country.
Do You Deliver Internationally & How Long Will It take?
We’re delighted to offer international delivery to most countries worldwide. Should we determine within 1 working day, following a review of the country, and prior to dispatch, that we’re unable to deliver to your location, you can trust that we’ll promptly issue you a full refund.
| Destination | Approximate Delivery Time | Cost |
|---|---|---|
| Ireland | 1-5 working days* | £18.99 |
| Europe excluding Italy | 10-12 working days* | £13.99 |
| Rest Of World | 10-15 working days* | £24.99 |
*Please note: These estimates are based on orders placed before 13:00 Monday-Friday and stock availability. Delivery times may vary by country and could be subject to delays due to customs clearance or your local carrier.
Important Note:
Customers outside of the United Kingdom may be subject to customs fees, import duties, and taxes upon their order’s arrival in their country. These charges are typically imposed once an order reaches its destination.
Please be aware that while we strive to provide convenient access to our products through our website, there might be circumstances where purchasing from local suppliers in your country could offer cheaper and quicker alternatives.
RETURNS POLICY
I would like to refund my order?
We guarantee a refund for any unopened items that you’re not entirely satisfied with, within 7 days of receipt, provided they are in undamaged, unopened, in an entirely resellable condition. To initiate the return process, kindly liaise with our Customer Service team. Payment will be credited back to your original method of payment, and you’ll receive an email notification once your refund has been processed. Please note that returns requested after 7 days will not be refunded, and the customer is responsible for postage costs. Refunds will be issued for the full value of the product, excluding postage.
Please handle all items with care and ensure they are returned unused and sealed in their original packaging. We regret that we are unable to accept returns if these instructions have not been followed.
I have received incorrect/faulty goods?
If you’ve received incorrect or faulty goods, please contact info@nutratea.co.uk immediately, quoting your order number and the details of the product you intended to purchase. Please specify the issue with the received item and whether you require a refund or replacement. We will then provide guidance on the return process.
I would like to cancel my order?
Under the Consumer Contracts Regulations, you have the right to cancel your order or any item purchased online from NutraTea, for a full refund. If you have not yet received your order, please contact info@nutratea.co.uk as soon as possible to arrange cancellation before dispatch. All orders can be cancelled anytime before processing. Once your order has been processed and confirmation email sent, we are unable to amend or cancel your order.
HOW TO MAKE A RETURN
- Email info@nutratea.co.uk to confirm the return of the goods.
- Package your items carefully and securely affix your return label to the package.
- Post your returns using a tracked courier of your choice. We do not provide a tracking label for returned goods and will not reimburse you for it.
- Please send proof of delivery and the tracking number to info@nutratea.co.uk
- Please allow up to 30 days from the day the parcel is posted for your refund to be processed. We will email you confirmation once we have received your parcel and your refund has been completed.
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