Cookie Policy - NutraTea

The website nutratea.co.uk is owned & operated by NUTRATEA Ltd. (“NUTRATEA” or “We”, “Us” and “Our”).
At NUTRATEA, we are committed to protecting and respecting your privacy. And this Cookie Policy provides an explanation of the type of personal information we gather, the way in which this is used, who it is shared with, and how we protect the information.

This policy (alongside our terms of use and any other documents as referred to herein) provide a basis for the way in which any personal information we collect from you, or in turn information you provide us with, will be processed by NUTRATEA. Please ensure you have read the following information thoroughly to understand our views and practices regarding your personal information, and how we will process and store it. Upon accessing this website, www.nutratea.co.uk, you accept and consent to the practices described in this policy.

USE OF COOKIES

A cookie is a tiny text file that contains some information that may be passed back and forth between your browser (e.g. Internet Explorer, Chrome, Firefox, or Safari) and a computer running a website (typically the site that set the cookie). It is only a plain text file, does not contain any code and cannot do anything. Most websites set them and many cannot function properly without them. Typically they just contain an identifier so that the server knows that it has seen this visitor before. This means, for example, that someone can log in to a website and stay logged in, they can set their preferences or not be repeatedly shown the same information. If a website didn’t use cookies it would think you were a new user every time you moved to a different page. To find out more about cookies and what they are for read more at www.allaboutcookies.org

What types Cookies do NutraTea use?

Category 1 — Strictly Necessary Cookies

These cookies are essential to enable you to browse around our website and use their features. Without these cookies, services like shopping baskets cannot be provided.

Category 2 — Functionality Cookies

These cookies allow our websites to remember choices you make while browsing. For instance, we may store your geographic location in a cookie to ensure that we show you our website localised for your area. We may also remember preferences such as text size, fonts, and other customisable site elements. They may also be used to keep track of what featured products or videos have been viewed to avoid repetition. The information these cookies collect will not personally identify you, and they cannot track your browsing activity on non-nutratea websites.

Category 3 — Performance Cookies

These cookies collect information about how you use our website — for instance, which pages you go to most. This data may be used to help optimise our website and make it easier for you to navigate. These cookies are also used to let affiliates know if you came to our website from an affiliate and if your visit resulted in the use or purchase of a product or service from us, including details of the product or service purchased. These cookies don’t collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous.

Category 4 — Marketing Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

What settings do you need for Cookies?

For browsing the NutraTea site it is recommended you leave cookies turned on for www.nutratea.co.uk. You can control your cookie settings in your browser’s cookie control settings. You can find here how to change most of the popular browsers’ settings. Note you may lose some functions on websites that you do this for.

DEFINITIONS

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small pieces of data stored on a User’s device.

Data Controller

Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.

For the purpose of this Cookie Policy, we are the Data Controller of your data.

Data Processor (Or Service Provider)

Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject

Data Subject is for any living individual who is the subject of Personal Data.

User

The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

INFORMATION COVERED BY THESE TERMS

This policy governs all the personal information gathered and processed by NUTRATEA Ltd., in which “Personal information” refers to all information or pieces of information that could be used to identify you. We collect several different types of information for various purposes to provide and improve our Service to you. It also includes information such as your name, address, username, profile pictures, or email address, in addition to information such as your IP address, information on your preferences as well as shopping habits.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. To exercise this right, please contact us using the contact information available on the Site.

Please note that we do not alter our Site’s data collection and use practices when we see a “Do Not Track” signal from your browser.

TYPES OF INFORMATION WE COLLECT

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
IP Address
Devices

If you have chosen to opt in to receiving newsletters from us, we may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Strictly Necessary Cookies: We use Necessary Cookies to operate our Service.
Functional Cookies: These cookies allow our websites to remember choices and settings you make while browsing.
Performance Cookies: These cookies collect information about how you use our website.
Marketing Cookies: These cookies may be set through our site by our advertising partners.

Use of Data

NutraTea Ltd uses the collected data for various purposes:

To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Retention of Data

NutraTea Ltd will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

NutraTea Ltd will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Policy followed by your submission of such information represents your agreement to that transfer.

NutraTea Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

DISCLOSURE OF YOUR DATA

Legal Requirements

NutraTea Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of NutraTea Ltd
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

As an additional safety concern, please be assured that once a transaction is complete, your credit card details will not be stored on our database along with your other personal details.

Your Rights

NutraTea Ltd aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us or email us at info@nutratea.co.uk.

In certain circumstances, you have the right:

To access and receive a copy of the Personal Data we hold about you
To rectify any Personal Data held about you that is inaccurate
To request the deletion of Personal Data held about you

You have the right to data portability for the information you provide to NutraTea Ltd. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we will ask you to verify your identity before responding to such requests.

SHARING YOUR INFORMATION

At times, we may share your information with trusted third parties as we utilise them to perform a range of business operations on our behalf. The only information provided to these is that which is relevant and required to carry out the service they are instructed for, and ensure this information is not used for any other purpose. For example, we use Google Analytics to help us understand how our customers use the Site, and you can read more about how Google uses your Personal Information at: https://www.google.com/intl/en/policies/privacy/. NUTRATEA shall do their utmost efforts to make sure that all third parties we work alongside will also keep your personal information secure, NUTRATEA does not sell or rent any of your personal information.

We may share your personal information with agencies dealing with advertising, marketing, digital and social media that manage your contact requests and questions; deliver any advertising, marketing campaigns, as well as analysing their effectiveness, including any external parties who deliver products to you e.g. postal/delivery services, search engine and analytic providers assisting in improving and optimising our site; credit reference agencies for the purpose of verifying your details where this is a condition of entering into a contract with you via assessing your credit score.

We may also disclose your personal information to third parties. This includes any legal and regulatory obligations NUTRATEA are under obligation to disclose or share your personal data, allowing us to respond to a subpoena, search warrant or other lawful request for information we receive, enforce or apply our terms of use and other agreements, protect the rights, property, or safety of NUTRATEA, our customers, or others. This includes the exchange of information with external companies and organisations for the purpose of reducing credit risk and fraud protection, or any other circumstances where consent has been permitted or we are permitted to do so by law.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

THIRD PARTY WEBSITES & SERVICE PROVIDERS

Overview

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: www.google.com/intl/en/policies/privacy/

Microsoft Clarity & Analytics

Microsoft Clarity Analytics is a web analytics tool that helps you see what’s working on your site and where people get stuck. With features such as session recordings and heatmaps, you’ll gain a deeper understanding of how your users interact with your site, and get clear insights on how to improve your design to grow revenue and increase user retention.

For more information on the privacy practices of Microsoft Clarity, please visit the Microsoft Privacy Terms web page: privacy.microsoft.com/en-us/privacystatement

Feedback

NutraTea uses a third party Review Provider to receive and publish reviews from customers after they have placed their first order.

Trustpilot

Trustpilot is a website which collects and publishes reviews for online businesses. When a customer completes an order, they may receive an email from Trustpilot inviting them to add a review. Customers may already have a Trustpilot account and reviewed other businesses or new customers can chose to create an account. For more information on the privacy practices of Trustpilot please visit Trustpilot’s Privacy Terms webpage: uk.legal.trustpilot.com/end-user-privacy-terms

Advertising & Remarketing

NutraTea Ltd uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.

Google AdWords

Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: www.google.com/settings/ads Google also recommends installing the Google Analytics Opt-out Browser Add-on – tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: www.google.com/intl/en/policies/privacy

Facebook & Instagram

Facebook services are provided by Facebook Inc. You can learn more about interest-based products from Facebook by visiting www.facebook.com/help/164968693837950. To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: www.facebook.com/help/568137493302217 Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance.

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: www.facebook.com/privacy/explanation

Klaviyo

Klaviyo is a cloud-based email marketing platform and automation software designed for e-commerce businesses. It allows us to send personalised email campaigns, automate our marketing processes, and analyse the results to optimise future efforts.

You can learn more about the privacy practices and policies of Klaviyo’s by visiting their Privacy Policy page: klaviyo.com/legal/privacy/privacy-notice

Webgains

Webgains operates an affiliate marketing network, which comprises Advertisers and Publishers. Webgain’s network enables Advertisers and Publishers to deal with each other, whereby Publishers promote Advertisers and their Products by displaying Advertisements on the Publisher Website. Consumers which click on an Advertisement are referred from the Publisher Website to the Advertiser Website, where they may make a Transaction.

You can learn more about the privacy practices and policies of WebGains by visiting their Privacy Policy page: webgains.com/public/en/privacy-2

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

PayPal

PayPal’s Privacy Policy can be viewed at PayPal

Stripe

Stripe’s Privacy Policy can be viewed at Stripe

Amazon Pay

Amazon Pay’s Privacy Policy can be viewed at Amazon Pay

Apple Pay

Apple Pay’s Privacy Policy can be viewed at Apple Pay

Google Pay

Google Pay’s Privacy Policy can be viewed at Google Pay

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Occasionally the option to login using social media may be offered, however pleased be warned these API integration logins allow the transmission of your social media profile information with us. The extent of information which is shared relates to your social media account’s privacy settings.

OPT IN / OPT OUT

As it is important that you are able to control your personal data, you are entitled to request from us; a copy of any personal information we hold on you, to update or delete any of this, and opt out of our contact list. If you have an account with us, all personal information and preferences can be amended when you sign in to your account with us. Unless you agree, NUTRATEA shall not contact you for marketing purposes, where should you wish to cancel a subscription at any time, you are able to do so at any point by notifying us. Furthermore, if you wish to control which cookies are used, please be sure to read our Cookies Policy below.

To request a copy of the personal information we hold about you, or if you have any queries or concerns regarding how we treat your personal information, please contact us either by email at info@nutratea.co.uk or writing to us at our main trading address: NUTRATEA Ltd. Unit 2 Cleveland Way, Cleveland Industrial Estate, Hemel Hempstead, Hertfordshire, HP2 7DL.

CHANGES TO OUR PRIVACY POLICY

Should NUTRATEA need to make any changes to the Privacy and Cookies Policy, this shall be done on the website and wherever appropriate, notified of changes and updates to our policies via email to the email address as provided when registering on the Site. Please ensure to check this section frequently for any changes or updates to our Privacy Policy.

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